Help centre
Brief guidance for purchasing policies, lodging claims, renewing motor insurance, and managing your account.
Choose a product, provide the required details, review the premium, complete KYC, confirm the information, and pay online.
Start from the action menu of the policy against which you want to lodge the claim.
Open your submitted claim to follow its progress, review each processing step, and provide any requested documents.
Open My Claim from the main menu to see your submitted claims.
Find the relevant claim and open its detailed view.
Follow the detailed processing steps and check the current claim status.
Upload pending required documents and return later to follow further progress.
Use the Renew Policy option available in the action menu of an eligible motor policy.
Open My Policies to find your purchased policies and access the options available for each one.
Review a pending policy or proforma and complete its premium payment through the secure payment flow.
Open Pay Premium from the main menu to view pending payment records.
Choose the relevant pending policy or proforma.
Confirm the policy information and total payable premium.
Continue to the secure payment page and complete the transaction.
Customer verification
Your KYC profile contains the customer information required for purchasing policies and using other insurance services. Keep your identification details and supporting documents ready.
Select Profile from the main menu and open the KYC form.
Provide the requested personal, address, occupation, and identification information.
Upload the requested identification documents and photograph in the supported format.
Check that the information is complete and accurate before submitting your KYC.
