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Claim process

Lodge Your Claim in 4 Simple Steps

Start from your insured policy, provide the loss details, and attach supporting photographs before submission.

Go to My Policies
  1. 1

    Go to My Policies

    Open My Policies to find the policy for which you want to lodge a claim.

  2. 2

    Select the Policy Action

    Open the action menu for the relevant policy and choose the claim option.

  3. 3

    Provide Loss Details

    Complete the claim form with the requested loss and incident information.

  4. 4

    Attach and Submit

    Upload supporting photos, review the information, and submit your claim.

Claim tracking

Trace Your Claim

View the progress of a submitted claim and upload any supporting documents requested during processing.

Go to My Claim
  1. 1

    Go to My Claim

    Open My Claim from the main menu to see your submitted claims.

  2. 2

    Select View Detail

    Find the relevant claim and open its detailed view.

  3. 3

    Review Claim Progress

    Follow the detailed processing steps and check the current claim status.

  4. 4

    Submit Required Documents

    Review the document list and upload any pending supporting documents.

Motor insurance renewal

Renew Your Motor Policy in 4 Simple Steps

Find your motor policy, select Renew Policy from its action menu, review the premium, and pay securely.

Go to My Policies
  1. 1

    Go to My Policies

    Open My Policies and find the motor policy you want to renew.

  2. 2

    Select Renew Policy

    Open the policy action menu and select the Renew Policy option.

  3. 3

    Review the Renewal

    Check the policy details, renewal period, coverage, and calculated premium.

  4. 4

    Confirm and Pay

    Confirm the renewal details and complete the secure online payment.

Pending premium

How to Make a Pending Payment

Find a pending policy or proforma, review the payable premium, and complete the payment securely online.

Go to Pay Premium
  1. 1

    Go to Pay Premium

    Open Pay Premium from the main menu to view your pending payment records.

  2. 2

    Select the Pending Record

    Choose the relevant policy or proforma for which payment is due.

  3. 3

    Review the Amount

    Confirm the policy information and total payable premium before continuing.

  4. 4

    Complete Payment

    Proceed to the secure payment page and complete the transaction.

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Choose an insurance product above to start your quotation.

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